CBS Sports
The CBS Sports app features live scoring, news, stats, and player info for a variety of professional and college level teams in the worlds most popular sports. Participants were given a series of tasks to determine the usability and functionality of the apps features.
Key Takeaways
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Visually, users appreciate the use of color and graphics.
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12/12 participants would use the app to meet their needs.
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Key tools and feature were frustrating to navigate.
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Personalization is nice, but overwhelming initially.
Recommendations
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Add search tool on “Scores” and “My Teams” tabs for easier access.
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Reprioritize adding favorite teams and the flow of the “My Teams” tab.
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If podcasts are a priority, move them to the “Watch” tab to an intuitive location and create a more direct call to action to play episodes
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“View Player Stats” should be prominent and easy to find. Historical data should be available.
